Tenant FAQs

You can apply for a property by clicking the "View Details" button on any property listing. This will open an application form where you can provide your information. Once submitted, a property manager will review your application and contact you within 1-2 business days.

For a complete rental application, you'll typically need proof of income (pay stubs, tax returns, or bank statements), photo ID, references from previous landlords, and authorization for a credit and background check. Having these documents ready will speed up your application process.

Security deposits typically equal one month's rent, but may vary based on the property and your application details. The exact amount will be specified in your lease agreement. Your deposit is returned after the tenancy ends, minus deductions Utah law allows: unpaid rent, cleaning costs, damage beyond normal wear and tear, and other losses from a lease breach. Any deductions must appear on a written itemized statement.

You can report maintenance issues through our tenant portal, by email, or by phone for emergencies at +1-408-538-0420. Our maintenance team responds to emergency requests within 24 hours and non-emergency requests within 2-3 business days. We provide 24/7 emergency maintenance support for issues like water leaks, heating failures, or security concerns.

Pet policies vary by property. Properties that allow pets typically require an additional pet deposit and/or monthly pet rent. Breed and size restrictions may apply. Assistance animals that provide disability-related assistance are not pets, and we do not charge pet rent, pet deposits, or pet fees for them.

We offer multiple payment options including online payments through our portal, automatic bank transfers, and traditional check payments. Online payments are the most convenient and secure option. You can set up automatic payments to never miss a due date.

Early lease termination policies vary by property and lease agreement. Contact us as soon as possible to discuss your situation. We may be able to work out a solution that minimizes penalties, such as finding a replacement tenant or negotiating a buyout fee.

We typically contact tenants 60-90 days before lease expiration to discuss renewal options. You can also reach out to us directly to start the renewal process. Renewal terms and any rent adjustments will be discussed during this process.

A Utah landlord must return the deposit within 30 days of the end of the tenancy, or within 15 days of receiving the tenant's forwarding address, whichever comes later. The refund has to arrive with a written itemized statement of any deductions. (Utah Code § 57-17-3.)

Utah allows deductions for unpaid rent, cleaning costs, damage beyond normal wear and tear, and other losses caused by the tenant breaching the lease. Ordinary wear from living in the unit is not deductible, and every deduction has to appear on the written itemized statement. (Utah Code § 57-17-3.)

If a landlord misses the deadline or the itemization requirement, the renter can send a written demand. A landlord who still has not complied after a 5-business-day cure period can be required to refund the full deposit plus an additional $100. Keeping dated proof of when the itemized statement was sent is the practical defense. (Utah Code § 57-17-5.)

At least 24 hours' advance notice, unless the lease sets a different agreed term or there is a genuine emergency. Entry also has to be at a reasonable time and for a legitimate purpose such as repairs or an inspection. (Utah Code § 57-22-4.)

At least 15 days' written notice before the end of the rental period ends a month-to-month tenancy in Utah. A fixed-term lease instead runs to its end date, and the lease itself governs how non-renewal is handled. (Utah Code § 78B-6-802.)

Nonpayment of rent starts with a 3-day notice to pay or vacate, and a lease violation likewise starts with a 3-day notice to comply or vacate. A tenant at will with no lease gets a 5-day notice to vacate. The notice is only the first step: a landlord cannot remove a tenant without a court order. (Utah Code § 78B-6-802.)

After an Order of Restitution the tenant has a short window to retrieve belongings, and if property is still unclaimed after 15 days the landlord may dispose of it. Storage costs can be charged in the interim. (Utah Code § 78B-6-812.)

The Utah Fit Premises Act requires a rental to be habitable: working plumbing and electrical, adequate heating, a structurally sound and reasonably safe unit, and freedom from pests the landlord is responsible for. Report problems in writing and keep a copy, because the written notice is what starts the landlord's obligation to act. (Utah Code § 57-22.)

Utah landlords must give the landlord's or agent's name and address, provide a move-in condition checklist, and disclose any known methamphetamine contamination history. Federal law separately requires a lead-based paint disclosure for housing built before 1978. (Utah Code §§ 57-22-4, 57-27-201; 42 U.S.C. § 4852d.)

Utah landlords may not refuse to rent, set different terms, or advertise a preference based on race, color, religion, sex, national origin, familial status, source of income, disability, sexual orientation, and gender identity. Source of income includes a renter who pays with rental assistance such as a Section 8 voucher, so a landlord cannot turn an applicant away for that reason. Assistance animals, including support animals, are reasonable accommodations under the Fair Housing Act, not pets. Apply the same written screening criteria to every applicant. (Utah Code § 57-21-5; 42 U.S.C. § 3604.)

Utah recognizes several protected reasons, including active-duty military orders under the federal Servicemembers Civil Relief Act, a unit the landlord will not make habitable, and documented domestic violence circumstances. Each has its own notice and documentation requirements, so confirm the specific provision before relying on it. (Utah Code §§ 57-22-6, 57-22-5.1; 50 U.S.C. § 3955.)