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Frequently Asked Questions

Everything you need to know about our property management and rental services

Help & Education

Find the right FAQ in a few clicks

Browse FAQ collections by topic. Click a card to jump into a dedicated page with detailed answers and step-by-step guidance.

All visitors

General FAQs & Getting Started

Start here for the most common questions about Ondo Real Estate and how everything works.

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Tenants

Tenant FAQs

Applications, leases, payments, and maintenance information for renters.

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Owners

Owner FAQs

Management, reporting, fees, and performance insights for property owners.

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Tenants & owners

Payments & Billing

Rent, autopay, due dates, fees, and how online payments work.

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Buyers & homeowners

Loans & Financing

Mortgage pre-approval, down payments, credit scores, and loan program options explained.

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Buyers & sellers

Buying & Selling

Home buying process, selling strategy, rent vs buy, and Utah market insights.

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All clients

Notary & Closings

Remote Online Notarization (RON), mobile notary, document signing, and what to expect.

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Homeowners

Escrow, Taxes & Insurance

How escrow accounts work, what’s included, and how changes are handled.

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Homeowners

Loan Payoffs & Closings

Requesting payoff quotes, timing closings, and what to expect at payoff.

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Tenants & owners

Disaster & Emergency Help

What to do in an emergency and how our team supports you 24/7.

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Tenants & owners

Hardship & Assistance Options

If you’re struggling with payments, explore relief options and next steps.

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