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Operations
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A dashboard is a mirror: it shows whether your systems are healthy. Here’s what to track and why.
Baseline KPIs
- DSCR, NOI trend, variance to budget.
- Vacancy rate, days vacant, lead-to-lease conversion.
- Maintenance aging: count by state, average time to close.
- Payment punctuality: % on-time, late patterns by tenant profile.
Design Principles
- Actionable: every metric links to its next action (message tenant, schedule vendor).
- Timely: update frequency matches decision cadence (daily for payments, weekly for maintenance).
- Segmented: slice by property/unit to avoid averages hiding problems.
Developer’s Build Notes
- Event-driven ingestion (payments, tickets, leases) with idempotent upserts.
- Role-based views: owners see rollups; PMs see queues; tenants see their own items.
- Alerting: thresholds on DSCR, vacancy days, work-order aging.
Utah Lens
Seasonality in leasing and weather-driven maintenance show up as patterns. Dashboards help you pre-allocate budget and vendor time before winter or inversion season hits.
Takeaway
Dashboards turn rentals into a managed system. Track the few KPIs that drive outcomes, connect them to actions, and review them on a cadence.