Payments & Billing FAQs

Your lease states the due date. Any grace period and late fee are also set by your lease and by Utah law, so check your lease or ask us before you rely on a number.

Contact our team to ask. Any change has to be agreed with us, and some restrictions may apply.

Your lease explains what applies. Contact us as early as you can if you are having trouble paying, so we can talk about it before it becomes a bigger problem.

If autopay is available for your home, you can set it up in your tenant portal or by contacting us. You choose the payment date and amount allowed by your lease.

Your tenant portal lists the payment methods available for your home and any fees that apply.

Log into your tenant portal and go to the payments section. You can make a one-time payment or set up recurring payments if they are available for your home.

Your tenant portal shows the current fees for each payment method before you confirm a payment.

Ask your mortgage servicer. Your servicer is the company you send your mortgage payment to. Its name and phone number are on your monthly statement. Ondo Real Estate does not service mortgage loans. We cannot issue payoff statements, release liens, or grant forbearance, deferrals or loan modifications.