Disaster & Emergency Help FAQs

First, make sure you and your family are safe. Then document all damage with photos and video and contact your insurance company to file a claim. If the property is one we manage, also contact us at +1-408-538-0420 so we can coordinate repairs.

Call your mortgage servicer as soon as you can and ask about disaster relief. Your servicer is the company you send your mortgage payment to. Its name and phone number are on your monthly statement. Ondo Real Estate does not service mortgage loans. We cannot issue payoff statements, release liens, or grant forbearance, deferrals or loan modifications.

Forbearance is an agreement with your servicer to pause or reduce your mortgage payments for a set time. The payments are still owed. Ask your servicer how and when they must be repaid before you agree.

If your area has a federal disaster declaration, you can apply for FEMA assistance at disasterassistance.gov. The U.S. Small Business Administration also offers disaster loans, and Utah Emergency Management has state resources.

Contact your property manager or landlord and read your lease. If we manage the home, call +1-408-538-0420. If you have renters insurance, ask your insurer whether it covers temporary housing.

Expect to need photos of the damage, your insurance claim information, any FEMA letters, and proof of where you live and of any lost income. Each program publishes its own list.

A HUD-approved housing counselor can help at no cost. Call 1-800-569-4287 or visit hud.gov.